1. Our Agreement

Welcome to Zentree Organic.

By accessing our website or placing an order, you agree to these Terms & Conditions. They are designed to ensure clarity, fairness, and a secure experience for all customers.

If you do not agree, please refrain from using our website or services.

  1. About Us

Zentree Organic is a brand of Hexapure Global, based in Rajkot, Gujarat, India, engaged in offering natural and thoughtfully sourced food products to customers in India and internationally.

  1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

We reserve the right, at our sole discretion, to:

  • Refuse service 
  • Cancel orders 
  • Suspend or terminate access 

where misuse, fraud, or violation of these Terms is suspected.

  1. Our Products

Our products are natural, minimally processed, and may vary in appearance, texture, or color.

While we strive for accuracy, all product descriptions, images, and information are provided for general guidance only and may be subject to change without notice.

  • No content on this website constitutes medical or nutritional advice 
  • We do not guarantee specific health outcomes 
  • Customers are responsible for assessing suitability, including allergies or dietary requirements 
  1. Pricing & Payment

All prices are displayed at the time of purchase and may be updated without prior notice.

We accept secure payments via:

  • UPI 
  • Credit & Debit Cards 
  • International payment methods 

Orders are confirmed only upon successful payment authorization.

For international orders, any applicable custom duties, taxes, or import fees are the sole responsibility of the customer.

  1. Shipping & Delivery

We ship across India and internationally.

  • Delivery timelines are indicative and not guaranteed 
  • Delays due to logistics partners, customs, or external factors are beyond our control 
  • Risk of loss or damage transfers to the customer upon successful delivery 

Customers are responsible for providing accurate shipping information. We are not liable for delays or losses arising from incorrect details.

  1. Returns, Refunds & Replacements

Due to the perishable and consumable nature of our products, all sales are final and non-returnable.

However, we may offer a refund or replacement in cases where:

  • The product is damaged, defective, or unusable upon delivery 
  • The issue is attributable to our handling or the courier service 

Conditions:

  • Claims must be made within 48 hours of delivery 
  • Valid photo/video evidence must be provided 

All requests are subject to review and approval at our sole discretion.

  1. Storage & Post-Delivery Responsibility

Once delivered, responsibility for proper storage, handling, and use of the product rests with the customer.

We are not liable for spoilage, damage, or deterioration resulting from improper storage conditions or delayed consumption after delivery.

  1. Electronic Communication & Consent

By using our website or placing an order, you consent to receive communications from us electronically, including via:

  • Email 
  • SMS 
  • Messaging platforms (such as WhatsApp or similar services) 

These communications may include:

  • Order confirmations and updates 
  • Customer support responses 
  • Important service-related notifications 

You agree that such electronic communications satisfy any legal requirement for written communication.

  1. Marketing Communication

Where you voluntarily provide your contact details (including phone number or email), you consent to receive:

  • Transactional messages related to your orders 
  • Occasional updates, offers, or product information 

You may opt out of promotional communications at any time through available unsubscribe options or by contacting us.

  1. Data Collection (General Notice)

When you interact with our website (such as placing an order or submitting a form), we may collect basic information including:

  • Name 
  • Contact details 
  • Shipping information 

This information is used solely for order fulfillment, communication, and service improvement.

(For full details, please refer to our Privacy Policy.)

  1. Intellectual Property

All content on this website — including text, images, branding, design, and layout — is the property of Zentree Organic and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

  1. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Zentree Organic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products 
  • We make no warranties or guarantee regarding uninterrupted access, accuracy, or completeness of website content 
  • Your use of the website and products is at your own risk 

In all circumstances, our total liability shall not exceed the amount paid for the product in question.

  1. International Orders & Compliance

For international purchases:

  • Customers are responsible for ensuring compliance with local laws and import regulations 
  • Products may be subject to restrictions depending on destination country 
  • Customs authorities may delay, hold, or reject shipments 

Zentree Organic is not responsible for such actions or any resulting losses.

  1. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

  1. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of the updated Terms.

  1. Contact

For any queries or support: